Look what I found!

MarsEdit Test Part One

Thursday, July 24th, 2008

This is part one of a test/review of the MarsEdit blog editor. So far so good – I set up two of my blogs with little trouble. So far – I haven’t yet tried to post, and when I’m through typing these words, I shall hit submit and we shall see!

More on MarsEdit to come…

New! Live Support with LiveLeader

Thursday, July 10th, 2008

I found an awesome new service today while I was testing live help applications – it’s called LiveLeader. I installed the free version, which you can view in the left sidebar if I am online. If I’m not online, there won’t be a box. This is the free version – with the paid version that I will probably get, I can have an offline icon, and I can also customize the chat window.

Click to view a list of LiveLeader features – they are far too numerous to list here. Suffice to say that it’s browser-based Ajax, very clean and elegant, with prices ranging from a very reasonable ZERO dollars per month, to $29.95 per month for multiple-domain accounts.

It was very easy to use in WordPress – I just used a text widget to embed the single line of Javascript. I give LiveLeader five flowers!

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Trellis Desk

Monday, April 28th, 2008

I tried out several options for support tickets before I decided on Trellis Desk. I was looking for something with a knowledgebase as well as a support ticket system, and most of the applications were very hard to skin. Not so Trellis Desk! It’s got a backend very like Invision in its organization and user-friendliness.

Trellis Desk is very robust. Its features include:

  • Departments
  • Canned ticket responses
  • Ticket priority levels
  • Ticket escalation and assignment
  • Email notifications
  • Rich text editor
  • Multi-moderation features
  • Helpdesk RSS feeds
  • Ticket attachment system
  • Skin management system

And it’s free! I give Trellis Desk 5 out of 5 flowers! rose rose rose rose rose

You can get Trellis Desk at Accord5.com.

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