Rose City Gardens » Trellis Desk http://www.rosecitygardens.com Just another WordPress weblog Thu, 12 Jan 2012 20:22:46 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Trellis Desk http://www.rosecitygardens.com/latest-news/trellis-helpdesk/ http://www.rosecitygardens.com/latest-news/trellis-helpdesk/#comments Tue, 29 Apr 2008 03:43:02 +0000 Web Wench http://rosecitygardens.com/?p=29 I tried out several options for support tickets before I decided on Trellis Desk. I was looking for something with a knowledgebase as well as a support ticket system, and most of the applications were very hard to skin. Not so Trellis Desk! It’s got a backend very like Invision in its organization and user-friendliness.

Trellis Desk is very robust. Its features include:

  • Departments
  • Canned ticket responses
  • Ticket priority levels
  • Ticket escalation and assignment
  • Email notifications
  • Rich text editor
  • Multi-moderation features
  • Helpdesk RSS feeds
  • Ticket attachment system
  • Skin management system

And it’s free! I give Trellis Desk 5 out of 5 flowers! rose rose rose rose rose

You can get Trellis Desk at Accord5.com.

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